Hzyg Terms and Conditions

1 General Terms & Applicability

By accessing or using the hzyg platform, you are considered to have accepted these Terms & Conditions. These terms form a legally binding agreement between hzyg and the user.

Hzyg provides services only to individuals who are legally permitted to participate in online gaming. You may not use hzyg if you do not meet the following requirements:

• You must be at least 18 years of age.
• You are not accessing the platform from a country or region where online gaming is prohibited.
• You are using this platform for yourself and of your own free will — not on behalf of any other person.
• You have not previously been banned from hzyg.

2 Account Registration & Usage

To register with hzyg, you must provide accurate and complete information. Each person may only hold one account. If multiple accounts are found belonging to the same individual, all accounts will be closed and any accumulated balance may be forfeited.

During account registration, you are required to accurately provide the following information:

• Your full legal name (as shown on your national ID)
• An active mobile number registered in your own name
• Date of birth — for age verification purposes
• Payment method details registered in your own name

You are solely responsible for the security of your account. Do not share your password with anyone. If you notice any suspicious activity, contact hzyg support immediately.

3 Deposit, Withdrawal & Payment Policy

Hzyg supports several local payment methods, including bKash, Nagad, and Rocket. All deposits and withdrawals must be made through a payment method registered in your own name — third-party accounts are not permitted.

• Minimum deposit: BDT 200
• Minimum withdrawal: BDT 500
• Withdrawals are typically processed within 12–24 hours.
• Withdrawals for VIP members are processed with faster turnaround times
• Withdrawals cannot be processed until a deposit has been completed.

Hzyg is committed to preventing money laundering. KYC (Know Your Customer) verification may be required for large transactions. hzyg reserves the right to hold withdrawals until verification is complete.

4 Bonus & Promotional Offers

Hzyg offers a variety of bonuses and promotions — including welcome bonuses, reload bonuses, cashback, free spins, and more. Each bonus comes with specific terms that are clearly communicated at the time of the promotion.

General bonus rules:

• Every bonus comes with a wagering requirement — you must place a specified amount in bets before the bonus can be withdrawn.
• Bonuses must be used within the specified time limit after claiming; otherwise they will expire.
• Each bonus is applicable once only — the same promotion cannot be claimed twice.
• Bonus funds cannot be transferred to another account.
• Hzyg reserves the right to modify or cancel any bonus at its discretion — however, bonuses that have already been used will not be revoked.

5 Gaming Rules & Fair Play

All games on hzyg are powered by RNG (Random Number Generator) technology, ensuring every outcome is entirely random and unbiased. Manipulation of game results is completely impossible.

• Each game has its own rules, which are clearly stated within the game.
• If a game is interrupted or left incomplete due to a technical error, hzyg will review the outcome and make a final decision.
• If a software bug or error results in an abnormal win, hzyg reserves the right to void that amount.
• The use of automated bots, scripts, or any other unethical technology to play games is strictly prohibited.
• Collusion — attempting to influence game outcomes by coordinating with other players — is strictly prohibited.

Hzyg reserves the right to investigate any suspicious activity and suspend accounts where necessary. Withdrawals may be placed on hold during an ongoing investigation.

6 Responsible Gaming Policy

Hzyg believes gaming should be enjoyable, not stressful. We want every user to play responsibly and within their own means.

• You can set daily, weekly, and monthly deposit limits.
• You can use the self-exclusion option to pause gaming activity for a set period of time.
• During a cooling-off period, your account can be temporarily suspended.
• Helpline and counseling information from our Responsible Gaming available on the page.

7 Privacy & Data Protection

Hzyg takes the privacy of your personal information very seriously. We never sell your data to third parties. To read our full Privacy Policy, Privacy Policy page here.

• Your data is used solely for service delivery and security purposes.
• Documents collected for identity verification are stored securely.
• You may request deletion of your data at any time — however, this may not apply in cases involving an active investigation or legal obligation.

8 Account Closure & Restrictions

Hzyg may temporarily or permanently close your account for any of the following reasons:

• Violation of these Terms & Conditions.
• If false or inaccurate information was provided during registration.
• In cases of fraud, bonus abuse, or any unethical activity.
• In cases of suspected money laundering or other illegal financial activity.
• Harassing other users or hzyg staff in any way.

You may request to close your account at any time. Any valid balance will be refunded subject to verification.

9 Dispute Resolution Process

For any complaints or disputes, please contact hzyg customer support first. We typically respond within 48 hours and resolve most cases within 7 business days.

• Once a complaint is submitted, you will be issued a ticket number — please keep it for your records.
• Providing relevant information and evidence during an investigation helps reach a faster resolution.
• Hzyg's decisions are considered final — however, you may also escalate a complaint to an external regulatory authority.

10 Right to Modify Terms

Hzyg reserves the right to update these Terms & Conditions at any time. Users will be notified in advance of any significant changes via in-app notification or email.

Continued use of the platform after any changes are made will be considered acceptance of the updated terms. We recommend visiting this page regularly to stay informed.